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Consumer financial dispute resolution in a comparative context : principles, systems and practice / Shahla F. Ali

Author
Ali, Shahla F.
Published
Cambridge : Cambridge University Press, 2013.
Physical Description
xiv, 267 pages : illustrations ; 24 cm

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Contents
Machine generated contents note: A financial crisis with global proportions -- Viewing consumer financial dispute resolution in a theoretical context -- Overview of methodology -- Structure of the book -- pt. I Principles -- 1.Principles of consumer financial dispute resolution in a global context -- Introduction -- Theoretical perspectives on the impact of globalisation on international legal practice -- Principles of consumer financial dispute resolution -- Summary -- pt. II Ombuds systems -- 2.Financial dispute resolution in the United Kingdom -- Introduction -- Financial alternative dispute resolution programmes -- Procedures of the Financial Ombudsman Service -- Statistics -- Service providers -- Oversight -- Strengths -- Challenges -- Lessons learned -- Conclusion: the UK Ombuds Model and its contribution to consumer confidence -- 3.Financial dispute resolution in Australia -- Introduction -- Alternative dispute resolution in Australia -- Financial alternative dispute resolution programmes -- The Credit Ombudsman Service Limited -- Underlying legal mandate -- Types of dispute -- Strengths -- Challenges -- Lessons learned -- Contribution to consumer confidence and domestic financial performance -- 4.Financial dispute resolution in Japan -- Introduction -- Background -- Japan's new financial ombuds system -- FINMAC -- Types of dispute -- Consumer financial dispute resolution in Japanese courts -- Lessons learned -- Contribution to consumer confidence -- pt. II overview: survey findings regarding the ombuds process -- Survey design -- Sample pool and distribution -- Benefits of using an ombuds process for consumer financial dispute resolution -- Areas for improvement -- Suggestions for further development -- Conclusion -- pt. III Arbitration systems -- 5.Financial dispute resolution in the United States -- Introduction -- The American Arbitration Association -- Challenges and shortcomings of mandatory consumer credit card arbitration -- Financial dispute resolution through FINRA -- Self-regulatory organisations: FINRA -- FINRA mandate and function -- Underlying legal mandate -- Types of dispute -- Oversight -- Strengths -- Challenges -- Contribution to consumer confidence -- Contribution to domestic financial performance -- 6.Financial dispute resolution in Singapore -- Background -- Financial alternative dispute resolution programmes -- Structure -- Underlying legal mandate -- Dispute resolution -- Strengths -- Challenges -- Lessons learned -- 7.Financial dispute resolution in Hong Kong -- Background -- Strengths -- Challenges -- Lessons learned -- Contribution to domestic financial performance and consumer confidence -- pt. III overview: survey findings regarding the arbitration process -- Benefits of using an arbitration process for consumer financial disputes -- Challenges in implementing the use of arbitration in consumer financial disputes -- Suggestions for improving overall efficacy of the arbitration process in consumer financial disputes -- Conclusion -- 8.Emerging systems: financial dispute resolution in China -- Background -- Underlying legal mandate -- Financial alternative dispute resolution programmes -- Strengths -- Challenges -- pt. IV Practice -- 9.Synthesising lessons learned and policy recommendations -- Background -- Jurisdiction -- Assessment and recommendations -- Dispute type -- Assessment and recommendations -- Procedural models -- Assessment and recommendations -- Second stage: mediation/conciliation -- Assessment and recommendations -- Third step: a fork in the road - ombuds or arbitration process -- Assessment and recommendations -- Awards -- Assessment and recommendations -- Costs -- Purposes of charging -- Assessment and recommendations -- Assessing consumer financial dispute resolution in a regulatory setting -- Systemic issues and parallel jurisdiction -- Regulator intervention and parallel jurisdiction -- Distinguishing between regulatory and non-regulatory financial dispute resolution schemes in other jurisdictions -- Assessing the appropriateness of dispute resolution methods for financial regulation -- Regulatory structure informing the future shape of financial dispute resolution -- Conclusion: the way forward.
Subject(s)
ISBN
9781107028715 (hbk. : alk. paper)
110702871X (hbk. : alk. paper)
Bibliography Note
Includes bibliographical references (pages 244-260) and index.
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