Machine generated contents note: pt. ONE WHAT IS EMAIL? -- ch. 1 Smoke Signals to Email -- ch. 2 Electrified Paper -- ch. 3 The Pulse of Email -- ch. 4 Ten Commandments of Email -- pt. TWO THE POWER OF EMAIL -- ch. 5 Brand Intimacy: Nike and Calvin Klein Style -- ch. 6 George Bush Ain't Dumb -- ch. 7 P&G Goes Neighbor to Neighbor -- ch. 8 Unilever Makes It Personal -- ch. 9 Kennedy and Frist: Smartest Senators in Congress -- ch. 10 Building a Trusted Brand Through Secure Email -- ch. 11 A Complaint Is a Gift -- ch. 12 Watch What You Write -- ch. 13 The Art of Email -- ch. 14 Email for Small and Mid-Market Businesses -- ch. 15 When Oprah and Chopra Meditate on Email -- pt. THREE EMAIL TAKEAWAYS -- ch. 16 10 Reasons Why Email Is Here to Stay -- ch. 17 50 Tips on Using Email.