Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.
Summary:
This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice.
