- Global business and economics in video
20 steps to better management ; 9
- Language Note:
- This edition in English.
- With a combination of pertinent comment delivered by Hugh Dennis., real-life stories from case study companies and expert advice from leading consultant John Nicholson, the series is designed to cover all aspects of traditional management skills. This edition focuses on customer service, why a customer focus is necessary, developing and effective service culture, taking a long-term view of customer relationships.
- Title from resource description page (viewed Mar. 12, 2014).
AVAILABLE ONLINE TO AUTHORIZED PSU USERS.
- Other Forms:
- Previously released as DVD.
- Reproduction Note:
- Electronic reproduction. Alexandria, VA : Alexander Street Press, 2013. (Global business and economics in video). Available via World Wide Web.
View MARC record | catkey: 11955524