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Organizational troubleshooters : resolving problems with customers and employees / James T. Ziegenfuss, Jr.
Author:
Ziegenfuss, James T.
Published:
San Francisco : Jossey-Bass, 1988.
Edition:
1st ed.
Physical Description:
xxi, 200 pages : illustrations ; 24 cm.
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Series:
Jossey-Bass management series
Subject(s):
Problem solving
Management
Personnel management
Customer relations
Ombudspersons
ISBN:
1555420958 (alk. paper)
Collection:
Penn State University Archives Book and Serial Collection.
Note:
Includes index.
Bibliography Note:
Bibliography: pages 187-193.
Source of Acquisition:
PSU Archives copy: Gift of Dr. James T. Ziegenfuss, Jr.; 20089.
View MARC record
| catkey: 1292185