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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart

Author: Heskett, James L.
Published: New York : Free Press ; Toronto : Collier Macmillan, [1990]
Copyright Date: ©1990
Physical Description: xii, 306 pages : illustrations ; 25 cm
Additional Creators: Sasser, W. Earl and Hart, Christopher W. L.

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ISBN

0029146755

Bibliography Note

Includes bibliographical references (pages 279-293) and index.

View MARC record | catkey: 1320600