Actions for Public Shared Service Centers [electronic resource] : A Theoretical and Empirical Analysis of US Public Sector Organizations

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Public Shared Service Centers [electronic resource] : A Theoretical and Empirical Analysis of US Public Sector Organizations / by Gerd Schwarz

Author
Schwarz, Gerd
Published
Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer Gabler, 2014.
Physical Description
XX, 330 pages 62 illustrations : online resource
Additional Creators
SpringerLink (Online service)
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Summary
A Shared Service Center (SSC) is a semi-autonomous organizational unit that carries out back-office functions – such as IT, finance, or HR – for multiple internal clients. Many public sector organizations adopt SSCs due to budgetary pressures. This book is based on the most comprehensive study about public shared services to date. Gerd Schwarz applies transaction cost theory to understand the theoretical and empirical foundations of public shared services and analyzes SSCs compared to the main alternatives for performing back-office activities, i.e., carrying them out within individual agencies or outsourcing to a private service provider. He details planned and realized cost and quality effects of SSCs, distinguishing between nascent and mature SSCs. The author also provides recommendations regarding the SSC organizational architecture, e.g., the location strategy, governance structure, pricing of services, and whether services should be optional or mandatory for the customers.     Contents ·        Comparative advantages and disadvantages of SSCs ·        Cost and quality effects of SSCs ·        Outsourcing of back-office services ·        Case studies of the State of Illinois, the State of Ohio, and NASA   Target Groups: ·        Researchers and students of business and public administration, especially organization theory ·        Managers who want to establish new SSCs or improve existing SSCs   The Author Dr. Gerd Schwarz is an Assistant Professor in Strategic Management at the University of Nottingham, Ningbo, China and a Fellow at Harvard University.  
Subject(s)
ISBN
9783834944801
Digital File Characteristics
text file PDF
Note
AVAILABLE ONLINE TO AUTHORIZED PSU USERS.
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Springer eBooks
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