Actions for Hotlines. Episode 6, Focusing on results [electronic resource]

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Hotlines. Episode 6, Focusing on results [electronic resource] / produced by Ash Quarry Productions

Published
Bendigo, Victoria : Video Education Australasia, 2006.
Physical Description
1 streaming video file (13 min.).
Additional Creators
Ash Quarry Productions
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Availability

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Series
Language Note
In English.
Summary
It is not enough for call centres staff to have the right manner. They must also focus on results. We all need to know how we are doing and how to improve our performance. Key Learning Points: achieve targets, get it right first time, and be committed to improvement.
Subject(s)
Genre(s)
Duration
["00:12:41"]
Note
Title from resource description page (viewed Apr. 28, 2014).
AVAILABLE ONLINE TO AUTHORIZED PSU USERS.
Reproduction Note
Electronic reproduction. Alexandria, VA : Alexander Street Press, 2014. (Business education in video). Available via World Wide Web.
View MARC record | catkey: 13212065