Actions for The Role of Team Cognition In Collaborative Information Seeking During Team Decision-Making

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The Role of Team Cognition In Collaborative Information Seeking During Team Decision-Making

Author
Mcneese, Nathan J.
Published
[University Park, Pennsylvania] : Pennsylvania State University, 2014.
Physical Description
1 electronic document
Additional Creators
Reddy, Madhu
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Open Access.
Summary
Team decision-making is a process composed of many activities. One important activity is collaborative information seeking (CIS). CIS takes place when "two or more individuals work together to seek needed information in order to satisfy a goal" (Karunakaran & Reddy, 2012). Consequently, CIS can play an important role in team decision-making. Current CIS research has focused on (1) examining the social and interactional aspects of CIS in organizational and other settings and (2) developing technical approaches to support CIS activities. However, most CIS research has overlooked the cognitive aspects of CIS. In particular, there is little research examining CIS from a team cognitive perspective. Often, the development of team cognition positively improves the team decision-making process (Cooke et al., 2003). Specifically, the development of team mental models, a team cognitive construct, has often been identified as a way to help teams complete their work (Lim & Klein, 2006). However, the relationship of CIS and team cognition has never fully been explored.In this dissertation, my four main research objectives were to (a) explore how teams approach CIS; (b) develop a conceptual understanding of team cognition during CIS; (c) understand the impact and affect of a co-located and distributed setting on team's CIS approaches and the development of team cognition, and (d) develop design guidelines for information technologies that will support multiple CIS approaches and the development of team cognition during CIS. To meet my research objectives, I conducted two separate qualitative laboratory studies of undergraduate student teams engaged in multiple CIS tasks. The first study focused on co-located, synchronous CIS. In this study, I utilized qualitative methods such as cognitive interviews, observations, and concept mapping to examine how teams approached CIS and to identify if and how team cognition developed during CIS activities. The second study examined teams using a collaborative system in a distributed, synchronous CIS environment. The second study employed cognitive interviewing to investigate CIS approaches and team cognition in the distributed environment.Through these studies, I make contributions to three different research fields -- (1) Human Factors, (2) Information Sciences, and (3) Computer Supported Cooperative Work. Specifically, I (1) identify different approaches that teams take to CIS, (2) explain the role and development of team cognition in CIS, and (3) describe how teams approach CIS and develop team cognition in both the co-located and distributed environments. Through this research, I hope to further our empirical understanding of CIS especially in regards to cognition. I also hope to provide some design guidance for the development of more effective CIS tools that account for the role of team cognition.
Other Subject(s)
Dissertation Note
Ph.D. Pennsylvania State University 2014.
Reproduction Note
Microfilm (positive). 1 reel 35 mm. (University Microfilms 103-08322)
Technical Details
The full text of the dissertation is available as an Adobe Acrobat .pdf file ; Adobe Acrobat Reader required to view the file.
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