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The relative importance of organizational service culture factors in the lodging industry / by Daniel J. Mount
Author:
Mount, Daniel J.
Published:
[Place of publication not identified] : [publisher not identified], 1995.
Physical Description:
xiii, 234 leaves ; 28 cm
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Subject(s):
Hotels
—
Quality control
Hotels
—
Personnel management
Hotels
—
Employees
—
Attitudes
Customer services
—
Quality control
Corporate culture
Dissertation Note:
D.B.A. United States International University 1995.
Bibliography Note:
Includes bibliographical references.
Reproduction Note:
Photocopy. Ann Arbor, Mich., University Microfilms International, 1996. xiii, 234 p. ; 21 cm. "UMI number: 9531611".
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| catkey: 1594618