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The leader's guide to coaching and mentoring : how to use soft skills to get hard results / Mike Brent and Fiona Elsa Dent

Author
Brent, Mike
Published
Harlow, England ; New York : Pearson, 2015.
Copyright Date
©2015
Edition
First edition.
Physical Description
xvi, 237 pages ; 22 cm
Additional Creators
Dent, Fiona Elsa

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Contents
About the authors -- Acknowledgements -- Introduction and overview -- Coaching and mentoring fundamentals -- Coaching in context -- Being a mentor -- Identifying your personal coaching style -- Getting the most out of a coaching session -- Coaching and mentoring skills -- Listening -- Questioning -- Observing body language and non-verbal behaviour -- Building rapport and trust -- Challenge -- Reflective skills -- Reframing -- Supportive skills -- Feedback -- Coaching approaches, models and tools -- Coaching approaches -- Coaching models -- Coaching tools -- Coaching scenarios -- Peer to peer coaching -- The line manager as a coach -- Coaching gen y and millennials -- Cross-cultural coaching -- Coaching a poor performer -- Coaching star performers -- Coaching for career development -- Telephone and virtual coaching -- Coaching the team -- Reverse coaching -- Final thoughts -- Coaching supervision -- Ten tips for excellence in coaching and mentoring -- Ten traps to avoid when coaching or mentoring -- Conclusion -- Resources -- References -- Index.
Subject(s)
ISBN
9781292074344 paperback
1292074345 paperback
Bibliography Note
Includes bibliographical references and index.
Source of Acquisition
Purchased with funds from the Paterno Libraries Endowment; 2015.
Purchased with funds from the Paterno Libraries Endowment (Campus College Libraries); 2015
View MARC record | catkey: 16423018