pt. 1. The global marketplace -- pt. 2 Change to survive : a brand new ball game -- pt. 3. How to hit the moving target.
Summary
Explores the meaning of quality, strategies for achieving it, examples of its successful implementation, and the economic and political implications for businesses and industries struggling to compete in this new "Age of Quality".
Change to survive How to hit the moving target Global marketplace
Note
Closed captioned for the hearing impaired. Supplement to: Quality or else : the revolution in world business / Lloyd Dobyns and Clare Crawford-Mason. Broadcast Oct. 13, 20, and 27, 1991, on PBS.
Creation/Production Credits Note
Director of videography, John Murphy ; editor, Constantine S. Gochis.