Total quality management. 4, Teamwork [videorecording].

Published:: [University Park, Pa.?] : Penn State Audio-Visual Services, [1992]
Copyright Date:: ©1992
Physical Description:: 1 videocassette (29 min.) : sound, color ; 1/2 in.
Additional Creators:: McMillon, Doris, University of Maryland. Office of Instructional Development, and Pennsylvania State University. Audio-Visual Services

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Summary:

Looks at the creation and definition of TQM teams, the tools they use, the roles of various team members, the responsibilities of management, and some potential problems of a team-based approach. Three teams from McCormick and Company -- a problem-solving team, a cross-functional process improvement team, and a management-level team -- are the focus of the case study.

Subject(s):

Related Titles:

Teamwork

Creation/Production Credits Note:

Produced by the University of Maryland's Office of Instructional Development.

Participant/Performer Note:

Doris McMillon.

Technical Details:

VHS format.

View MARC record | catkey: 1721832