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The customer comes second : and other secrets of exceptional service / Hal F. Rosenbluth and Diane McFerrin Peters

Author: Rosenbluth, Hal F.
Published: New York : Morrow, [1992]
Copyright Date: ©1992
Edition: 1st ed.
Physical Description: 240 pages ; 22 cm
Additional Creators: Peters, Diane McFerrin

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Subject(s)

Travel agents—Management

ISBN

0688114660
0688132464 (pbk.)

Bibliography Note

Includes bibliographical references (pages 233-234) and index.

View MARC record | catkey: 1726461