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Service quality in practice : a handbook for practitioners / John A. Murphy, with Tony Farmar

Author:: Murphy, John A. (John Augustine)
Published:: Dublin : Gill and Macmillan, [1993]
Copyright Date:: ©1993
Physical Description:: 230 pages : illustrations ; 24 cm
Additional Creators:: Farmar, Tony

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ISBN:

0717118797

Bibliography Note:

Includes bibliographical references (pages [220]-223) and index.

View MARC record | catkey: 1756568