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Service quality in practice : a handbook for practitioners / John A. Murphy, with Tony Farmar
Author:
Murphy, John A. (John Augustine)
Published:
Dublin : Gill and Macmillan, [1993]
Copyright Date:
©1993
Physical Description:
230 pages : illustrations ; 24 cm
Additional Creators:
Farmar, Tony
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Subject(s):
Service industries
—
Quality control
Performance standards
ISBN:
0717118797
Bibliography Note:
Includes bibliographical references (pages [220]-223) and index.
View MARC record
| catkey: 1756568