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Hard conversations unpacked : the Whos, the whens, and the what-ifs / Jennifer Abrams ; foreword by Douglas Fisher and Nancy Frey

Author
Abrams, Jennifer
Published
Thousand Oaks, California : Corwin, a SAGE Company, [2016]
Physical Description
xv, 90 pages ; 28 cm

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Contents
Machine generated contents note: ch. 1 Is This Really a Hard Conversation or Something Else? -- Questions to Ask Yourself at the Beginning of This Process -- The Conversation Continues -- ch. 2 Clarity, Clarity, Clarity -- The Need for Public Agreements -- Cognitive Versus Affective Conflict -- Relational Trust Matters -- "But..." -- The Conversation Continues... -- ch. 3 Being Other-Focused: Planning the Hard Conversation -- Planning Ahead -- Drilling Down Into the Six Questions: The First Two Questions -- Moving On: Question 3 -- Next Up: Question 4 -- Coming Back to the Outcome Map Questions: The Final Two Questions 5 and 6 -- The Conversation Continues -- ch. 4 Organizational Politics, Working With Supervisors or Groups, and Hard Conversations -- Organizational Change and Hard Conversations -- What Are the Politics "in Play" That I Need to Acknowledge as I Move Forward? -- Understanding Organizational Politics and the Interests of Others -- The Ever-Present Elephant in Organizations: Resistance -- FAQ Sheet Answers to Have Prepared Before a Group Hard Conversation -- Go Visual With Groups -- So What If You Want to Have a Hard Conversation With a Supervisor? -- One Last Thought: When Your Role in the Organization Involves Managing Other Peoples' Conflicts -- The Conversation Continues -- ch. 5 Scripting a Humane Growth-Producing Conversation -- SCARF Model -- Six-Part HHC Scripting Protocol With SCARF Domains -- At Last: How Do I Conclude the Conversation? -- Three Last Thoughts as You Prepare Your Script -- The Conversation Continues -- ch. 6 What If They Say...? Possible Responses -- Conflict Responses -- The Conversation Continues... -- ch. 7 How to Be a Better Recipient of Feedback -- Strategies for Listening More Effectively to Feedback -- The Conversation Continues -- Conclusion -- The Conversation Continues.
Subject(s)
ISBN
9781506302904 (pbk. : alk. paper)
1506302904 (pbk. : alk. paper)
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 17734838