%0 Generic %A Strachan, Dorothy, %C San Francisco : %D c2008. %E Tomlinson, Paul, %I Jossey-Bass, %@ 9780470182703 (pbk.) %@ 0470182709 (pbk.) %T Process design making it work : a practical guide to what to do when and how for facilitators, consultants, managers, and coaches / %U http://SK8ES4MC2L.search.serialssolutions.com/?sid=sersol&SS_jc=TC0000228148&title=Process%20design%20%3A%20making%20it%20work%20%3A%20a%20practical%20guide%20to%20what%20to%20do%20when%20and%20how%20for%20facilitators%2C%20consultants%2C%20managers%2C%20and%20coaches %7 1st ed.