When is a problem a problem? -- Illness, stress, and personality development -- The parents' dilemma : insist and cause conflict or don't insist and walk on eggshells -- The failed inspection -- Why rewards don't work and why rewards do matter -- Laying the foundation for a schedule -- Putting together a schedule -- Homework -- When evening comes -- Weekends, holidays, and other long-term rewards -- Troubleshooting : complaining, disrespectful, out-of-control behavior -- Presenting the schedule to your child -- Teaching virtue.