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Secret service [electronic resource] : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson

Author
DiJulius, John R., 1964-
Published
New York : AMACOM, c2003.
Physical Description
xix, 172 p. : ill. ; 23 cm.
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Contents
Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
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Genre(s)
ISBN
0814471714
9780814426975 ebook
Note
Includes index.
View MARC record | catkey: 19432745