Show me the money [electronic resource] : how to determine ROI in people, projects, and programs / Jack J. Phillips, Patricia Pulliam Phillips

Author: Phillips, Jack J., 1945-
Additional Titles: How to determine ROI in people, projects, and programs and How to determine return on investment in people, projects, and programs
Published: San Francisco, Calif. : Berrett-Koehler Publishers, c2007.
Edition: 1st ed.
Physical Description: xvi, 269 p. : ill. ; 25 cm.
Additional Creators: Phillips, Patricia Pulliam

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Contents

Preface -- The value evolution -- The ROI methodology: a brief overview -- Project needs and objectives: ensuring business alignment -- Reaction and perceived value -- Learning and confidence -- Application and implementation -- Impact and consequences -- Isolation of project impact -- Show me the money: converting data to money -- The intangible measures -- Project costs and calculating ROI -- The business case: forecasting value, including ROI -- Results reporting -- Implementing and sustaining ROI.

Subject(s)

Genre(s)

Electronic books

ISBN

9781576753996 (hardcover)
1576753999 (hardcover)

Bibliography Note

Includes bibliographical references (p. [259]-261) and index.

View MARC record | catkey: 19434887