Introduction : the climate change of the school environment and the vital nature of conflict resolution skills for educators -- Know thyself : the importance of knowing your own conflict management style and that of others -- Maybe it is YOU! -- Building the foundation : making sure you are on firm footing before you climb the mountain of a challenging conversation -- A deeper dive : looking under the surface -- Top ten list : the top ten most challenging parent/family types -- Prevailing with parents : understanding, involving, and interacting with challenging parents -- The elephant in the school : expanding your conflict skills to other members of the school community.
Summary:
Whether you're an educator, CST member, administrator, or other educational professional, you share one thing in common: dealing with difficult parents and families. Every educator has experienced problematic, unproductive, and/or uncomfortable interactions with parents or families. Whether it be issues of defensiveness, noncompliance, the belief that his or her child "does no wrong," or just plain hostility, it can place an incredible stress on your job duties. Utilize this book to equip yourself with effective, practical tools geared to help productively tailor your interventions around the most common types of challenging parents and families -- Provided by publisher.
