%0 Generic %A Couzin, Gradiva. %C Indianapolis, Indiana : %D [2014] %E Grappone, Jennifer. %I Sybex, a Wiley brand, %@ 9781118689448 (pbk.) %@ 1118689445 (pbk.) %T Five stars putting online reviews to work for your business / %U http://SK8ES4MC2L.search.serialssolutions.com/?sid=sersol&SS_jc=TC0001158439&title=Five%20stars%20%3A%20putting%20online%20reviews%20to%20work%20for%20your%20business