Going live [electronic resource] : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan

Author:: Coffman, Steve
Published:: Chicago : American Library Association, 2003.
Physical Description:: viii, 182 p. ; 23 cm.

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Contents:

Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?

Subject(s):

Electronic reference services (Libraries)
Internet in library reference services

Genre(s):

Electronic books

ISBN:

0838908500 (alk. paper)

Bibliography Note:

Includes bibliographical references (p. 157-176) and index.

View MARC record | catkey: 19472904