Actions for Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin
- Published
- New York : Neal-Schuman Publishers, [2000]
- Copyright Date
- ©2000
- Physical Description
- xi, 99 pages ; 28 cm.
View MARC record | catkey: 2029413