Actions for Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators

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Managing difficult, frustrating, and hostile conversations : strategies for savvy administrators / Georgia J. Kosmoski, Dennis R. Pollack

Author
Kosmoski, Georgia J.
Published
Thousand Oaks, Calif. : Corwin Press, [2000]
Copyright Date
©2000
Physical Description
xii, 108 pages : illustrations ; 24 cm
Additional Creators
Pollack, Dennis R.

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Contents
Calming the angry screamer -- Dealing with public embarrassment or humiliation -- Handling legitimate complaints -- Defusing situations that involve drugs or alcohol -- Refusing to be coerced -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the back stabber -- Maintaining confidentiality -- Discussion : what works in all cases.
Subject(s)
ISBN
0803968086 (alk. paper)
0803968094 (pbk. : alk. paper)
Bibliography Note
Includes bibliographical references and index.
Action Note
committed to retain 20170930 20430101 HathiTrust https://www.hathitrust.org/shared_print_program
View MARC record | catkey: 2029698