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A multidisciplinary approach to service encounters [electronic resource] / Edited by Maria de la O Hernández-López, Lucía Fernández-Amaya

Published
Leiden ; Boston : Brill, [2015]
Physical Description
xiv, 251 pages : illustrations (some color) ; 25 cm.
Additional Creators
De la O Hernandez-Lopez, Maria and Fernandez-Amaya, Lucia
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Contents
Merging communication studies and business. Service encounters and communication: why a multidisciplinary approach? / Lucia Fernandez-Amaya and Maria de la O Hernandez-Lopez -- Online service encounters. Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives / Pilar Garces-Conejos Blitvich -- Address forms and relational work in E-commerce: the case of service encounter interactions in Mercado Libre-Ecuador / Maria Elena Placencia -- The genre of web-mediated service encounters in not-for-profit organizations: cross-cultural study / Patricia Bou-Franch -- Interpersonal communication in small businesses. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters / Antonio Carmona-Lavado and Maria de la O Hernandez-Lopez -- Pragmatic variation in the performance of requests: The case of service encounters in Valencia and Granada (Spain) / Rebeca Bataller -- The influence of cultural dimensions on service encounters. The impact of cultural dimensions on the engagement markers of Spanish, British and US toy selling websites / Francisco Miguel Ivorra Perez -- The evolution of communication with foreign population in medical settings in Spain / Raquel Lazaro-Gutierrez -- Beyond service encounter Interactions. Service encounters in the natural world: bringing children along / Marilyn Merritt -- The role of nonverbal communication in service encounters / Sundaram Dorai and Cynthia Webster -- Seeking attention: testing a model of initiating service interactions / Sebastian Loth, Kerstin Huth & Jan P. De Ruiter.
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ISBN
9789004260153 (hardback : alk. paper)
9789004260160 (e-book)
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 20530280