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A Handbook for measuring customer satisfaction and service quality / Morpace International, Inc. ; in association with Cambridge Systematics, Inc

Published
Washington, D.C. : National Academy Press, 1999.
Physical Description
1 volume (various pagings) : illustrations ; 28 cm.
Additional Creators
United States. Federal Transit Administration, National Research Council (U.S.). Transportation Research Board, Transit Development Corporation, Transit Cooperative Research Program, Morpace International, and Cambridge Systematics

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Series
Subject(s)
ISBN
030906323X
Note
At head of title: Transit Cooperative Research Program.
"Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation."
"Transportation Research Board, National Research Council."
Bibliography Note
Includes bibliographical references (p. A-87 - A-90).
View MARC record | catkey: 2116996