Ch. 1. Major trends and issues / Mike Edwards and Michelle Croker -- Ch. 2. Innovation and produtivity in services: state of the art / Dirk Pilat -- Ch. 3. The nature of innovation in services / Jeremy Howells -- Ch. 4. Regulation in services: OECD patterns and economic implications / Giuseppe Nicoletti -- Ch. 5. Innovation in services and the knowledge economy: the interface between policy makers and enterprises: a business perspective / Tom Martin -- Ch. 6. Knowledge and competitiveness of EU business services: setting up the analytical framework / Gérard Petit -- Ch. 7. Summary of the issues / Thomas Andersson -- Concluding remarks / Patricia Kelly.
