Airline customer service : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, second session, June 28, 2000
Washington : U.S. Government Printing Office, 2004. Washington, DC : For sale by the Superintendent of Documents, U.S. Government Printing Office [Getzville, New York] : William S. Hein & Company, [2016]
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