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Knowledge management : building a competitive advantage in higher education / Andreea M. Serban, Jing Luan, editors

Published
San Francisco, Calif. : Jossey-Bass, [2002]
Copyright Date
©2002
Physical Description
115 pages : illustrations, charts ; 23 cm.
Additional Creators
Serban, Andreea M. and Luan, Jing

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Series
Contents
Overview of knowledge management / Andreea M. Serban, Jing Luan -- Data mining and its applications in higher education / Jing Luan -- Building portals for higher education / Richard A. Pickett, William B. Hamre -- Customer relationship management / Michael Fayerman -- Organizational learning and the case for knowledge-based systems / Lisa A. Petrides -- Technologies, products, and models supporting knowledge management / Jing Luan, Andreea M. Serban -- Knowledge management : the "fifth face" of institutional research / Andreea M. Serban.
Subject(s)
ISBN
0787962910
Note
"Spring 2002."
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 2353067