Quality, management, and the interplay of self-assessment, process assessments, and performance-based observations [electronic resource].
- Washington, D.C. : United States. Dept. of Energy, 1993. and Oak Ridge, Tenn. : Distributed by the Office of Scientific and Technical Information, U.S. Dept. of Energy
- Physical Description:
- 11 pages : digital, PDF file
- Additional Creators:
- Pacific Northwest Laboratory, United States. Department of Energy, and United States. Department of Energy. Office of Scientific and Technical Information
- Restrictions on Access:
- Free-to-read Unrestricted online access
- In this document, the author presents his observations on the topic of quality assurance (QA). Traditionally the focus of quality management has been on QA organizations, manuals, procedures, audits, and assessments; quality was measured by the degree of conformance to specifications or standards. Today quality is defined as satisfying user needs and is measured by user satisfaction. The author proposes that quality is the responsibility of line organizations and staff and not the responsibility of the QA group. This work outlines an effective Conduct of Operations program. The author concludes his observations with a discussion of how quality is analogous to leadership.
- Published through SciTech Connect., 04/01/1993., "pnl-sa--22371", " conf-930538--4", "DE93018787", 4. conduct of operations workshop: the key to continued success, Tampa, FL (United States), 4-6 May 1993., and D. J. Willett.
- Funding Information:
View MARC record | catkey: 23780546