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Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich
Author
Ehrlich, Betsi Harris
Published
Boca Raton : St. Lucie Press, ©2002.
Physical Description
1 online resource (271 pages) : illustrations, text file, PDF
Access Online
ezaccess.libraries.psu.edu
Full Text available online
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Subject(s)
Service industries
—
Management
Total quality management
Six sigma (Quality control standard)
Genre(s)
Electronic books
ISBN
9781420000337 (e-book : PDF)
9781439887042 (e-book)
9781574443257 (hardback)
Bibliography Note
Includes bibliographical references and index.
Other Forms
Also available in print format.
View MARC record
| catkey: 23787015