1. How to lead learning organizations -- 2. How to make the most of e-learning -- 3. How to run the training operation -- 4. How to manage outsiders -- 5. How to manage training for teams -- 6. How to manage coaching and mentoring -- 7. How to train for innovation -- 8. How to support learners on their own -- 9. How to assess training needs -- 10. How to design and write training -- 11. How to implement and deliver training -- 12. How to evaluate training -- Appendix: Models for individual and organizational learning.