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Organizational reputation in the public sector / edited by Arild Wæraas and Moshe Maor

Published
New York ; Abingdon, Oxfordshire : Routledge, 2018.
Copyright Date
©2015
Physical Description
xiv, 250 pages ; 23 cm.

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Series
Contents
Understanding organizational reputation in a public sector context -- Part I. Theoretical perspectives -- Theorizing bureaucratic reputation -- Actors and strategies of the bureaucratic reputation game -- Driving forces, critiques, and paradoxes of reputation management in public organizations -- Part II. Reputation management in central government agencies -- The relationship between and Irish government department and its newly established agency: a reputational perspective -- Reputation management in times of crisis: how the police handled the Norwegian terrorist attack in 2011 -- How organizational reputation and trust may affect the autonomy of independent regulators: the case of the Flemish energy regulator -- Organizational reputation, public protest, and the strategic use of regulatory communication -- Part III. Reputation management in local government -- Struggles behind the scenes: reputation management in Swedish hospitals -- Dealing with stakeholders in local government: three Norwegian cases of municipal reputation management -- Investigating the politics of reputation management in local government: the case of Denmark -- Municipal reputation building in Norway: a reputation commons tragedy?
Summary
A favorable reputation is an asset of importance that no public sector entity can afford to neglect because it gives power, autonomy, and access to critical resources. However, reputations must be built, maintained, and protected. As a result, public sector organizations in most OECD countries have increased their capacity for managing reputation. This edited volume seeks to describe, explain, and critically analyze the significance of organizational reputation and reputation-management activities in the public sector. This book provides a comprehensive first look at how reputation management efforts in public organizations play out, focusing on public agencies as formal organizations with their own hierarchies, identities, and cultures - existing in a network of other public organizations with similar or different functions, power, and reputations. From this unique perspective, the chapters in this volume examine issues such as organizational identity, power, actors, politics, and stakeholders within the public sector. Paying specific attention to strategies and processes, and illustrating with examples from the countries of Belgium, Denmark, Norway, Ireland, Israel, and Sweden, the book deepens our understanding of reputation management efforts at various levels of government.
Subject(s)
ISBN
9781138624085
Bibliography Note
Includes bibliographical references and index.
Source of Acquisition
Purchased with funds from the Kenneth and Marion Pollock Libraries Program Endowment ; 2018
Endowment Note
Kenneth and Marion Pollock Libraries Program Endowment
View MARC record | catkey: 25340129