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Emotional value [electronic resource] : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson

Author
Barlow, Janelle, 1943-
Published
San Francisco, CA : Berrett-Koehler Publishers, [2000]
Copyright Date
©2000
Physical Description
xviii, 310 pages ; 24 cm
Additional Creators
Maul, Dianna, 1950- and NetLibrary, Inc
Access Online
  • Bibliographic record display: ezaccess.libraries.psu.edu , An electronic book accessible through the World Wide Web; click for information

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Subject(s)
ISBN
0585288909 (electronic bk.)
Bibliography Note
Includes bibliographical references and index.
Reproduction Note
Electronic reproduction. Boulder, Colo. : NetLibrary, 2000. Available via World Wide Web. Access may be limited to NetLibrary affiliated libraries.
View MARC record | catkey: 2608522