Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford

Author:: Ross, Catherine Sheldrick
Published:: Chicago : ALA Neal-Schuman, 2019.
Copyright Date:: ©2019
Edition:: Third edition.
Physical Description:: xx, 320 pages ; 28 cm.
Additional Creators:: Nilsen, Kirsti and Radford, Marie L.

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Series:

How-to-do-it manuals for libraries

Contents:

Why bother with a reference interview? -- The first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.

Summary:

"This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on the topic; cases and exercises that allow for an interactive approach in learning new skills; and annotated bibliographies for further reading. Distinctive features include: 1. An approach that emphasizes teachable skills 2. Authentic examples from extensive research data 3. Cases and exercises useful for training 4. Engaging structure that draws the reader in 5. A detailed index that provides multiple ways to access the materials, including listings of cases and exercises. 6. A new feature New in the third edition will be input from practitioners on "Lessons Learned from My Most Difficult Reference Interview" - i.e., what happened, what they learned. We plan to ask some Super Reference Librarians--for example, some of the RUSA former presidents as well as other reference librarian friends--to provide vignettes, which in edited form we would locate in the section of the book to which they relate"--

Subject(s):

ISBN:

9780838917275 (paperback : alkaline paper)
0838917275 (paperback : alkaline paper)

Bibliography Note:

Includes bibliographical references and index.

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