Project success and quality : balancing the iron triangle / Andrew Wright and Therese Lawlor-Wright
- Author:
- Wright, Andrew (Andrew Jonathan), 1959-
- Published:
- Abingdon, Oxon ; New York, NY : Routledge, 2019.
- Copyright Date:
- ©2019
- Physical Description:
- xviii, 200 pages ; 25 cm
- Additional Creators:
- Lawlor-Wright, Therese
- Contents:
- Machine generated contents note: 1.What is quality, and why do priorities need balancing? -- 1.1.What does `quality' mean? -- 1.2.Definitions of quality -- 1.3.Quality as `meeting requirements' -- 1.4.A brief history of quality management -- 1.5.Quality management in the project context -- 1.6.Measuring quality -- 1.7.Conclusions of chapter -- 1.8.Bibliography -- 2.Why manage quality? -- 2.1.What are the benefits of effective quality management? -- 2.2.Creating business justification for rebalancing focus on quality -- 2.3.Conclusions of chapter -- 2.4.Bibliography -- 3.Who is responsible for quality? -- 3.1.Everyone is responsible for quality -- 3.2.Quality culture forms the foundation -- 3.3.Quality responsibilities within organisations -- 3.4.Quality-related roles within projects -- 3.5.External services and delegated inspection authorities -- 3.6.Conclusions of chapter -- 3.7.Bibliography -- 4.When does quality need to be managed? -- 4.1.The evolving scope of quality management -- 4.2.The toolkit supporting successful delivery during project initiation -- 4.3.Tools used to deliver quality during project execution -- 4.4.Conclusions of chapter -- 4.5.Bibliography -- 5.Quality management throughout the project lifecycle -- 5.1.Concept stage -- 5.2.Definition stage --- getting the customer focus -- 5.3.Delivery Stage --- turning ideas into reality -- 5.4.Hand-over/take-over/go-live stage -- 5.5.Benefits realisation stage: warranty, operations and maintenance -- 5.6.Conclusions of chapter -- 5.7.Bibliography -- 6.Where does quality need managing? -- 6.1.In the office -- 6.2.The factory production environment -- creating quality products -- 6.3.On site -- 6.4.Conclusions of chapter -- 6.5.Bibliography -- 7.Extending quality management through the supply chain -- 7.1.Introduction to supply chain quality -- 7.2.Synergies between supplier quality assurance and procurement processes -- 7.3.Use of supplier auditing in quality assurance -- 7.4.The need for clear requirements documentation -- 7.5.The need for clear acceptance criteria -- 7.6.Quality needs the right relationship with the suppliers -- 7.7.Supplier development improves quality management -- 7.8.Quality incentives -- 7.9.Conclusions of chapter -- 7.10.Bibliography -- 8.Quality analysis techniques -- 8.1.Measurement and analysis: accuracy and precision -- 8.2.Quality management techniques -- 8.3.Conclusions of chapter -- 8.4.Bibliography -- 9.Project management techniques vital to quality -- 9.1.Requirements management -- 9.2.Change control -- 9.3.Risk management in project quality -- 9.4.Measuring project performance in delivering quality -- 9.5.Capturing, managing and sharing knowledge -- 9.6.Conclusions of chapter -- 9.7.Bibliography -- 10.IT project quality management -- 10.1.Requirements: the challenge of understanding the goal -- 10.2.User interface design: including the user in the system -- 10.3.Training to use IT solutions: people matter -- 10.4.Performance and other non-functional requirements often missed -- 10.5.Safety-critical and Control Systems requirements -- 10.6.Testing and accepting IT solutions -- 70.7.Conclusions of chapter -- 10.8.Bibliography -- 11.The role of published standards in achieving project quality -- 11.1.Standards supporting quality management -- 11.2.Project management maturity and performance improvement -- 11.3.Benefitting from standard operating procedures (SOPs) -- 11.4.Conclusion: standards support delivering quality, but can't ensure it -- 11.5.Bibliography -- 12.Project success and balancing the Iron Triangle -- 12.1.The iron triangle as an analytical tool -- 12.2.Conclusion: a culture of quality is needed to balance the iron triangle appropriately -- 12.3.Bibliography.
- Subject(s):
- ISBN:
- 9780815380382 hardcover
0815380380 hardcover
9780815380399 paperback
0815380399 paperback - Bibliography Note:
- Includes bibliographical references and index.
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