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The management of service operations / J. Nevan Wright and Peter Race
Author:
Wright, J. Nevan
Published:
London : Thomson Learning, 2004.
Edition:
2nd ed.
Physical Description:
xxi, 346 pages : illustrations ; 25 cm
Additional Creators:
Race, Peter
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Subject(s):
Service industries
—
Management
Service industries workers
—
Attitudes
ISBN:
0826467644
Note:
Previous ed.: London: Cassell, 1999.
Bibliography Note:
Includes bibliographical references (pages 341-342) and index.
View MARC record
| catkey: 2715327