Service innovation : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull
- Series on technology management ; v. 9
- Managing service innovation : variations of best practice / Joe Tidd and Frank M. Hull -- Organizing innovation in services / Patrick Vermeulen and Wietze Van Der Aa -- Getting "customer lock on" through innovation in services / Sandra Vandermerwe -- Services and the knowledge-based economy / Ian Miles -- Service innovation : aiming to win / Tony Clayton -- The organization of new service development in the USA and UK / Frank M. Hull and Joe Tidd -- Effects of innovation in standardised, customised, and bespoke services : evidence from Germany / Christiane Hipp -- Innovation in healthcare delivery / D. Jane Bower -- Product development in financial services : picking the right leader for success / Evangelia Chortatsiani -- Of barnacles and banking : innovation in financial services / Paul Nightingale -- Innovation in design, engineering, and project management services / David M. Gann and Ammon J. Salter -- Are firms moving "downstream" into high-value services? / Andrew C. Davies -- A composite framework of product development and delivery effectiveness in services / Frank M. Hull and Joe Tidd -- Product development in service enterprises : case studies of good practice / Frank M. Hull.
- Bibliography Note:
- Includes bibliographical references (pages 391-427) and index.
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