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Building an Enterprise Chatbot [electronic resource] : Work with Protected Enterprise Data Using Open Source Frameworks / by Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam

Author
Singh, Abhishek
Published
Berkeley, CA : Apress : Imprint: Apress, 2019.
Edition
1st ed. 2019.
Physical Description
XXII, 385 pages 102 illustrations : online resource
Additional Creators
Ramasubramanian, Karthik, Shivam, Shrey, and SpringerLink (Online service)
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Contents
Chapter 1: Processes in the Banking and Insurance Industry -- Chapter 2: Identifying the Sources of Data -- Chapter 3: Mining Intents from the Data Sources -- Chapter 4: Building a Business Use-Case -- Chapter 5: Natural Language Processing (NLP) -- Chapter 6: Building Chatbots Using Popular Platforms -- Chapter 7: Chatbot Platforms -- Chapter 8: Chatbot Integration Mechanism -- Chapter 9: Deployment and Continuous Improvement Framework.
Summary
Explore the adoption of chatbots in business by focusing on the design, deployment, and continuous improvement of chatbots in a business, with a single use-case from the banking and insurance sector. This book starts by identifying the business processes in the banking and insurance industry. This involves data collection from sources such as conversations from customer service centers, online chats, emails, and other NLP sources. You'll then design the solution architecture of the chatbot. Once the architecture is framed, the author goes on to explain natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) with examples. In the next section, you'll discuss the importance of data transfers using natural language platforms, such as Dialogflow and LUIS, and see why this is a key process for chatbot development. In the final section, you'll work with the RASA and Botpress frameworks. By the end of Building an Enterprise Chatbot with Python, you will be able to design and develop an enterprise-ready conversational chatbot using an open source development platform to serve the end user. You will: Identify business processes Design the solution architecture for a chatbot Integrate chatbots with internal data sources using APIs Discover the differences between natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) Work with deployment and continuous improvement through representational learning.
Subject(s)
ISBN
9781484250341
Digital File Characteristics
text file PDF
Part Of
Springer eBooks
View MARC record | catkey: 28317200