Rethinking the business of management / Richard L. Alfred, Patricia Carter -- Adapting institutional structure and culture to change / Robert E. Parilla -- From boxing to ballet : remaking a community college / Garth Jackson, Nancy Moulton -- Managing uncertainty : thinking and planning strategically / Albert L. Lorenzo -- Quality-focused management / Robbie Lee Needham -- Students first! : reconceptualizing support services / James L. Hudgins, Sandi Oliver, Starnell K. Williams -- New players in management / Ruth Burgos-Sasscer -- Leadership in the learning organization / Margaret Gratton -- Sources and information : the dynamics of change in managerial responsibilities and roles / David Deckelbaum.