The university as a complex organization -- Leadership -- Prologue to the cases -- The Berkeley Quaker [Clark Kerr] -- The catcher from Dallas, North Carolina [William Friday] -- God, country, Notre Dame, and Father Ted [Theodore Martin Hesburgh] -- Lenny, Lefty, and Chancellor Slaughter [John Brooks Slaughter] -- Bowen's beautiful mind [William Gordon Bowen] -- Hanna Holborn Gray, the second woman -- Lessons, conclusions, and implications.