Actions for Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation

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Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation / editors, Per Kristensson, Peter Magnusson, Lars Witell (Karlstad University, Sweden).

Published
Singapore ; Hackensack, NJ : World Scientific Publishing Co. Pte. Ltd., [2019]
Copyright Date
©2019
Physical Description
xvi, 314 pages : illustrations ; 24 cm
Additional Creators
Kristensson, Per, Magnusson, Peter R., and Witell, Lars

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Contents
Machine generated contents note: ch. 1 Introduction / Lars Witell -- ch. 2 Methods and Tools for Service Innovation / Peter R. Magnusson -- ch. 3 What is an Idea for Innovation? / Johan Netz -- ch. 4 Public Management Logics for Service Innovation / Johan Kaluza -- ch. 5 From Customer Feedback to Innovation: The IKEA Innovation Journey from Screws to Click / Maria Mollerskov-Jonzon -- ch. 6 Resource Integration Processes as a Microfoundation for Service Innovation / Sebastian Dehling -- ch. 7 Service Teams and Understanding of Customer Value Creation / Lars Witell -- ch. 8 Creating the Perfect Match: Roles and Archetypes of Open Service Innovation / Maria Akesson -- ch. 9 Servitization Goes to the Psychologist / Peter R. Magnusson -- ch. 10 Unveiling the Hidden Aspects of Service Innovation: Using Eye Tracking to Understand and Enhance Customer Experience / Matos Ricardo -- ch. 11 Values-Driven Service Innovation for Transformational Change / Bo Enquist -- ch. 12 Bridging the Gap --- From Great Ideas to Realized Innovations / Jenny Karlsson -- ch. 13 Exploring the Challenges of Servitization in Manufacturing Companies / Bo Edvardsson -- ch. 14 Value Creation in Service-Based States of Business Relationships / Helen Beckman.
Subject(s)
ISBN
9789813273375 (hc : alk. paper)
9813273372
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 28612129