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Key performance indicators : developing, implementing, and using winning KPIs / David Parmenter

Author
Parmenter, David
Published
Hoboken, New Jersey : John Wiley & Sons, Inc., [2020]
Edition
Fourth edition.
Physical Description
1 online resource (xlix, 330 pages)
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Contents
Machine generated contents note: ch. 1 The Great KPI Misunderstanding -- The Four Types of Performance Measures -- Number of Measures Required: The 10/80/10 Rule -- Difference between KRIs and KPIs and RIs and Pis -- The Lead and Lag Confusion -- Have a Mix of 60 Percent Past, 20 Percent Current, and 20 Percent Future-Oriented Measures -- Importance of Timely Measurement -- Where Are You in Your Journey with Performance Measures? -- ch. 2 The Myths of Performance Measurement -- The Myths Surrounding Performance Measures -- The Myths around the Balanced Scorecard -- ch. 3 Background to the Winning KPI Methodology -- Winning KPI Methodology -- Seven Foundation Stones of the Winning KPIs Process -- Implementation Variations and Shortcuts for Small to Medium-Sized Enterprises -- ch. 4 Leading and Selling the Change -- Steve Zaffron and Dave Logan: Why So Many Initiatives Fail -- Harry Mills: The Importance of Self-Persuasion -- John Kotter: How to Lead Change Successfully -- Learn to Sell by Appreciating the Emotional Drivers of the Buyer -- Selling the KPI Project -- Selling the Winning KPIs to the Organization's Staff -- Delivering Bulletproof PowerPoint Presentations -- PDF Download -- ch. 5 Getting the CEO and Senior Management Committed to the Change -- CEO and Senior Management Commitment -- Guidelines for the External KPI Facilitator -- PDF Download -- ch. 6 Up-Skill In-House Resources to Manage the KPI Project -- Establishing a Winning KPI Project Team -- PDF Download -- ch. 7 Finding Your Organization's Critical Success Factors -- Why Critical Success Factors Are So Important -- Relationship between CSFs and KPIs -- Common Misunderstandings -- Task 1 Wording the Success Factors and the External Outcomes -- Task 2 Determining the Critical Success Factors in a Two-Day Workshop -- Task 3 Presenting the Critical Success Factors to the Staff -- Task 4 Get the CSFs on the Wall in Every Workplace -- PDF Download -- ch. 8 Characteristics of Meaningful Measures -- Common Measurement Traps -- Wisdom on Measures from Other Authors -- Rules for Designing Measures -- Suggested Exercises to Improve Measure Design -- PDF Download -- ch. 9 Designing and Refining Measures -- Running the Two-Day Performance Measures Workshop -- Refining Performance Measures after the Workshops -- Teams Select Their Relevant Performance Measures -- Finding the KRIs That Need to Be Reported to the Board -- The KPI Team Ascertaining the Winning KPIs -- PDF Download -- ch. 10 Reporting Performance Measures -- Develop the Reporting Framework at All Levels -- The Common Faults with Reporting -- Designing an Appropriate Reporting Regime -- Reporting the KPIs to Management and Staff -- Reporting RIs and Pis to Management -- Reporting Performance Measures to Staff -- Reporting Performance Measures to the Board -- Reporting Team Performance Measures -- The Performance Reporting Portfolio -- PDF Download -- ch. 11 Ongoing Support and Refinement of KPIs and CSFs -- Facilitate the Ongoing Support and Refinement of KPIs and CSFs -- PDF Download -- ch. 12 Implementation Case Studies and Lessons -- Recent Case Studies -- Previously Reported Case Studies -- Implementation Lessons -- Comparison to Other KPI Methodologies -- PDF Download.
Subject(s)
ISBN
9781119620822 electronic publication
1119620821
9781119620792 electronic book
1119620791 electronic book
9781119620778 hardcover
9781119620785 electronic book
1119620783 electronic book
1119620775
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 28903375