Introduction to health services administration / editor, Jaime Nguyen, MD, MPH, MS, Senior Program Director, Medcal Assistant and Patient Care Technician Program, Virginia College in Birmingham, Birmingham, Alabama
The health services administrator -- Health care professionals and settings -- Health care delivery -- Health care processes and workflow -- Documentation -- Technology -- Managing supplies and inventory -- Basic finance and health care accounting -- The revenue cycle -- Quality, performance improvement, and risk management -- Legal issues and fraud in health care -- Health Insurance Portability and Accountability Act (HIPAA) -- Compliance -- Business communication and professionalism -- Marketing -- Hiring, training, and evaluating employees -- Leadership, motivation and conflict management -- Project management.