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The handbook of behavioral operations management : social and psychological dynamics in production and service settings / Elliot Bendoly, Wout van Wezel, and Daniel G. Bachrach

Additional Titles
Behavioral operations management
Published
New York : Oxford University Press, 2015.
Physical Description
1 online resource : illustrations (black and white)
Additional Creators
Bendoly, Elliot, Wezel, Wout van, and Bachrach, Daniel G.
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Contents
Machine generated contents note: pt. ONE Background and Theoretical Considerations -- 1.The Study of Behavioral Operations / Elliot Bendoly -- 2.The Virtuous Cycles of Experimental Learning / Elliot Bendoly -- pt. TWO Lessons in Production and Service Contexts -- 3.Synch and Swim: Managing and Mismanaging Process Constraints and Variability / Elliot Bendoly -- 4.Process and Perception: Kristen's Cookie Company from a Behavioral Point of View / Michael Alan Sacks -- 5.Outflanking Undecided, Ever-Changing Puzzles: The Role of Human Behavior in Scheduling / Toni Wafler -- 6.Hitting the Target: Process Control, Experimentation, and Improvement in a Catapult Competition / George Easton -- 7.The Wait or Buy Game: How to Game the System That's Designed to Game You Back / Anton Ovchinnikov -- 8.Seeing the Forest (and Your Tree): Envisioning Motivation and Performance in Work Design / Karen Eboch -- 9.Satisfaction Architect: Service Design and Its Behavioral Implications / Yusen Xia -- 10.Sharing the Load: Group Behavior and Insights into Simulating Real-World Dynamics / David del Rio Vilas -- pt. THREE Lessons in Supply Chains and Integrative/Enabling Technology -- 11.Booms, Busts, and Beer: Understanding the Dynamics of Supply Chains / John Sterman -- 12.Kicking the "Mean" Habit: Joint Prepositioning in Debiasing Pull-to-Center Effects / Paul Goncalves -- 13.Sharing the Risk: Understanding Risk-Sharing Contracts from the Supplier's Perspective / Yinghao Zhang -- 14.A Chain of Hands: Prosocial Integration in a Coffee Supply Chain Setting / Khuong Ngoc Mai -- 15.Supply Chain Negotiator: A Game of Gains, Losses, and Equity / Tsai-Shan Shen -- 16.ERP Simulator: Examining Competitive Supply Chain Team Dynamics / Pamela Manhart -- 17.The Fresh Connection: Cross-Functional Integration in Supply Chain Management / Stefan J. Hoogervorst -- 18.Wrapping It Up: Behavior and Decision-Making Revealed in Business Simulation Games / Miguel Estrada -- 19.Behavioral Operations in Practice and Future Work / Daniel G. Bachrach.
Summary
This handbook provides easy-to-access insights into behavioural phenomena common to production and service settings. The text provides ready-to-play games and other activities that allow instructors to demonstrate the phenomena in class and corporate training settings, and applicable prescriptions for practice. The text relates biases and heuristics leveraged by workers and managers to their motivations and the complex real-world dynamics of a variety of operations management and supply chain contexts.
Subject(s)
ISBN
9780190239336 (ebook)
Bibliography Note
Includes bibliographical references and index.
View MARC record | catkey: 28928238