- Machine generated contents note: 1.Managing Services and the Service Sector: An Introduction / Kathryn Haynes -- 2.Service Measurement and Definition: Challenges and Limitations / Cristiana R. Lages -- 3.The Shifting Terrain of Service Operations Management / Martin Spring -- 4.Employment in Service and the Service Sector / Irena Grugulis -- 5.Gender and Diversity Challenges in Professional Services Firms / Kathryn Haynes -- 6.Management Innovation in the UK Consulting Industry / Joe O'Mahoney -- 7.Society's Grand Challenges: What Role for Services? / Andy Neely -- 8.Reconceptualizing Service through Service-dominant Logic / Laura A. Smith -- 9.Innovation in Services: An Overview / Bruce S. Tether -- 10.Offshoring and Outsourcing of Administrative and Technical Services: A Modularity Perspective / Katy Mason -- 11.Service Systems for Value Co-Creation / Irene C.L. Ng.
- The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising service by bringing together contributions from leading figures in service research.
- 9780191767869 (ebook)
- Bibliography Note:
- Includes bibliographical references and index.
View MARC record | catkey: 28934517