Customer service basics : service with a smile / directed by Wes Halula ; written and produced by Wes Halula & Jenica Halula ; created for Learning ZoneXpress by HappyFunTime Industries
- Additional Titles:
- Service with a smile
- Owatonna, MN : Learning ZoneXpress, 2011.
- Physical Description:
- 1 online resource (22 minutes)
- Additional Creators:
- Halula, Wes, 1971-, Halula, Jenica, Learning Zone Express (Firm), and HappyFunTime Industries
- Language Note:
- In English.
- This program follows the employees of a fictional coffee company as they learn from past customer service mistakes. It also outlines the three components of high-quality customer service: listening to the customer, anticipating needs, and admitting mistakes.
- Digital File Characteristics:
- video file
- Title from resource description page (viewed April 19, 2018).
- Participant/Performer Note:
- Pete Cross, Judy Echavez, Brock Wilbur, Wesam Keesh, Shakira Janai Paye, Jennifer Cici, Sara Sposito, Paul Moorhead, Jenica Halula.
View MARC record | catkey: 29625700