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Classism isn't classy [electronic resource] : exploring socioeconomic diversity / Rita Rizzo

Author
Rizzo, Rita
Published
[London] : SAGE, 2016.
Physical Description
1 online resource : illustrations (black and white, and colour).
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Summary
This case explores the socioeconomic differences among employees of a family-owned pool and spa contracting and supply store. The enterprise employs 53 workers; 20 skilled workers from the middle class, 30 unskilled workers from the poverty class, and the family of three who owns the store and who come from wealth class. Due to high employee turnover, customer service complaints, scheduling overruns, low morale, and frequent miscommunication, the company owners try to create more synergy and cooperation among the ranks. The case study will take three 50-minute classes to complete and is written for an undergraduate audience.
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ISBN
9781473956377 (ebook)
Note
Originally Published in: Rizzo, R. (2009). Classism Isn't Classy: Exploring Socioeconomic Diversity. Alexandria, VA: Society for Human Resource Management.
View MARC record | catkey: 31196026