The example of the haircare industry is used here to illustrate how economy affects customers' choices, pointing out that customer loyalty prevails even in the middle of a recession.
Originally Published in: Masterson, R., & Pickton, D. (2014). Haircare: Hygiene or High Fashion? In Marketing: An introduction (3rd ed., pp. 90-92). London: SAGE Publications Ltd. Print. ISBN: 9781446266472.